Customer Transparency

Manufacturing Details

We partner with carefully selected manufacturing facilities that share a commitment to quality, safe working conditions, and responsible sourcing. Details vary by product, but the following outlines standard practices.

Where we manufacture

• Production partners are chosen based on capability, quality controls, and adherence to our Supplier Code of Conduct.
• Factories are subject to routine audits and, where applicable, third-party certifications to verify labor standards and environmental practices.
• Locations may include regions in Europe, North America, and other carefully selected regions depending on the product line.

Materials we use

• We select high-quality materials designed for comfort, durability, and longevity. Core materials may include premium fabrics such as organic cotton, responsibly sourced blends, and recycled-content textiles.
• Exact materials are specified on each product page and reflected on care labels. If you have material sensitivities or allergies, please contact us for detailed disclosures for a specific item.
• All trims, dyes, and finishes are chosen with care to minimize environmental impact and maximize performance and safety.

Ethics, social responsibility & sustainability

• Our Supplier Code of Conduct requires fair labor practices, safe working conditions, no child labor, and reasonable wages.
• We pursue responsible sourcing and continuous improvement in environmental impact, including waste reduction and responsible dyeing processes where feasible.
• Compliance is monitored through supplier audits, ongoing partner communications, and, when available, third-party certifications.

Quality control

• Products undergo multi-stage quality checks at the factory and prior to packaging to ensure consistency and performance.
• Random inspections and batch sampling help maintain high standards across the product range.

Product disclosures

For made-to-order or custom options, production timelines may differ from standard stock items. Product pages and checkout communications will provide specific lead times for each item.

Processing, Lead Times & Scheduling

• Print-on-Demand (POD): Takes 1 to 6 working days depending on the order quantity. Small-volume orders are generally aimed for completion within 3 to 7 business days.
• US Fulfillment (from the Los Angeles facility): Production takes 2 to 4 business days plus 5 to 7 business days for shipping (delivery in as little as 4 to 7 days total).
• International / Standard Shipping (Special Line): Typically takes 10 to 17 days, though standard worldwide logistics averages around 25 days depending on the exact destination and chosen carrier.
• Seasonal demand: Peak periods may extend production and shipping timelines slightly; we will notify you of any expected delays at the time of order placement.

Shipping & Delivery

• Domestic shipping (within the country): Standard and expedited options are available at checkout. Transit times vary by service level and destination.
• International shipping: Available to select destinations. Transit times vary by country and service level; duties and taxes may apply upon delivery.
• Carriers: Trusted carriers are used to ensure reliable delivery.
• Tracking: A tracking number is provided once your order ships, so you can follow its progress to your door.
• Costs: Shipping charges are calculated at checkout. From time to time, promotional free or discounted shipping thresholds may apply at checkout.
• International duties and taxes: For many destinations, duties and taxes are collected by the carrier at delivery or at checkout. The company is not responsible for these import charges unless explicitly stated at checkout.
• Delays and interruptions: We will alert you to any significant delays due to weather, customs, or unforeseen supply chain issues and provide updated ETA estimates where possible.

Shipping guarantees & oversight

• If a shipment is lost or significantly delayed, we will investigate with the carrier and work toward a resolution as quickly as possible.
• Damaged items: If you receive a damaged product, contact us within 7 days of delivery for a replacement or refund per our Returns Policy.

Packaging & Sustainability

• We strive to minimize environmental impact through packaging design and material choice.
• Our packaging materials are chosen to be recyclable or reusable where feasible and are kept to a minimum to reduce waste.
• We actively seek packaging improvements and welcome feedback on packaging sustainability from customers.

Questions, Feedback & Support

If you need specifics about a particular product’s materials, lead times, or shipping options, please reach out and we’ll provide item-level details promptly.

Contact Support at goatsllcmbpbinfo@gmail.com or via your account on goatsbrand.co. For urgent inquiries, please include your order number.

Our Commitment

We value transparency, quality, and responsible practices. This policy is a living document and may be updated as our manufacturing processes, materials, and shipping options evolve. Any material changes will be communicated through this transparency page and order communications.

Cancellations Policy

If you wish to cancel an order, please email goatsllcmbpbinfo@gmail.com - and title the email, (cancellation request) with your (order number #) after it.  

Before you act upon returning your item(s), we suggest giving yourself a 1-2 day reconsideration window. Cancellations requests process quicker and more efficient with within this window, and make it easier for us to work with shippers and manufactures the earlier a cancellation request is emailed to us 

Returns & Exchanges

We want you to feel good in your GOATS gear. If something isn't right, we'll work with you to fix it.

Because every piece is made to order, please check our size guide before you buy — but if you still need to return or exchange something, here's exactly how it works.

Our return window

You have 30 days from the delivery date to request a return or exchange. After 30 days, we cannot accept items and returns

What can be returned

To be eligible, your item must be:

• Unworn, unwashed, and unused
• In its original condition with all tags attached
• In its original packaging

Because our apparel is activewear worn close to the body, we're strict about hygiene — items that show signs of wear, washing, or damage caused after delivery can't be accepted.

Damaged, defective, or wrong items

If your order arrives damaged, defective, or isn't what you ordered, that's on us. Email us within 30 days of delivery with your order number and a few photos, and we'll send a free replacement or issue a full refund — no need to send the original item back.

How to start a return or exchange

1. Email us at [ goatsllcmbpbinfo@gmail.com] with your order number and the reason for your return.
2. We'll reply within 7 business days with return instructions and the return address.
3. Ship the item back to us using the instructions provided.

Please don't send anything back before contacting us — returns received without a request may not be processed.

Return shipping

• For damaged, defective, or incorrect items, we cover all return shipping.
• For change-of-mind returns or size exchanges, the customer is responsible for return shipping. We recommend a tracked service, as we can't be responsible for items lost in transit.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 7-12 business days. Original shipping costs are non-refundable.

Exchanges

Need a different size? Start an exchange using the steps above. Once we receive your original item, we'll ship the new size out to you. If the size you want is unavailable, we'll offer store credit or a full refund.

Non-returnable items

The following can't be returned or exchanged:

• Items marked Final Sale or Clearance
• Gift cards
• Items returned more than 30 days after delivery
• Items that have been worn, washed, or damaged after delivery

Lost or Missing Packages

Once your order ships, it's in the carrier's hands — but it's never out of ours. If something goes wrong in transit, we'll stay with you until it's resolved. Here's exactly what to do and what you can expect from us.

If your tracking stops updating
A package sometimes sits without a scan for a few days — this is usually a routine carrier delay and it starts moving again on its own. But if your tracking shows no movement for 7 or more business days (domestic) or 15 or more business days (international), email us at goatsllcmbpbinfo@gmail.com with your order number. We'll open an investigation with the carrier right away.

If your package is declared lost
If a carrier investigation confirms your package is lost, or it hasn't arrived within 20 business days (domestic) or 40 business days (international) of its ship date with no resolution, we'll make it right — your choice of a free replacement or a full refund. No runaround.

If tracking says "delivered" but you didn't receive it
This one's frustrating, and we'll help you get to the bottom of it. If your order is marked delivered but isn't in hand:

1. Check around your delivery area — porches, mailrooms, side doors, and with anyone else at your address.
2. Give it 48 hours. Carriers sometimes scan a package as delivered a day before it actually arrives.
3. If it still hasn't turned up, contact us within 7 days of the "delivered" scan with your order number. We'll open a carrier investigation on your behalf and work toward a fair resolution.

Incorrect or incomplete addresses
Please double-check your shipping details at checkout. If a package is returned or lost because of an address error, we'll gladly reship it — the reshipment shipping cost is covered by the customer. Let us know the moment you spot a mistake and we'll do our best to fix it before your order leaves.

Our promise
We're a small brand, and every order matters to us as much as it does to you. We can't control the carriers — but we can control how we treat you when things go sideways, and that means staying on it until you're taken care of. Whenever you're unsure, just email us. A real person will answer.

Questions

We're a small brand and we read every message. If anything about your order isn't right, reach out at [ goatsllcmbpbinfo@gmail.com] — we'll make it right.